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Customer service

Reliable

In addition to the high-quality materials, meticulous design of components, rigorous tests, the most important thing for our team is to design innovative products with reliable construction.

Operation cost reduction

Significant reduction of the total cost of ownership (TCO). Operational costs including utility bills, insurance rates, and personnel can be less than half that of a conventional garage!

Customer satisfaction

We believe in building long-term, trusting relationships. You can count on us for exceptional customer service and commitment to provide unparalleled parking solutions.

24/7 service

Your are covered nationwide, no matter the time.

From one ocean to the other, our control center monitors the processes of the systems in real time. Customer satisfaction and security is important to us, so if you should have any issue or concern, our team is always available to help. At any time of day, or night.

Cyber security
& Diagnostics

  • With our embedded safety, our systems meet safety regulations: cybersecurity with among others, encrypted communication, network separation, Achilles certification and user access/rights management.
  • Controller equipped with two distinct network addresses, allowing the controls to be physically isolated from any external network.
  • Direct connectivity to ERP, SCADA or MES systems.
  • Built-in smart monitoring system will help track and notify our clients of any irregularities or upcoming part changes, as well as to predict possible malfunctions.
  • Embedded redundant web server, to allow remote monitoring and diagnostic directly on the controller.
  • All critical moving parts of an automated parking facility will have a predetermined maximum operational time. At which point they will be scheduled for a routine maintenance that we can take care of.
  • UCP includes the following services for any client who chooses to use our maintenance plans: on site diagnostics and remote monitoring services as well as a periodical equipment status report and maintenance.

Turnkey projects &
sustainable approach

  • Because we have a vast network of innovative partners, we can design and build exactly what you have in mind with 21st century A.I. assisted parking. No matter the scale of the project.
  • UCP offers Turnkey projects with 360° services that will look for the highest value to add for your project.
  • All our products are good for the environment considering the adverse effects of parking, the most important of those being of course wasted space and congestion. Moreover, they are locally manufactured in Quebec from recycled materials by a group of unionized steel workers, which reinvests in our society.
  • It will be our goal to work with you so that we can also find a solution that would be profitable for you.